The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The risk to the general public is moderate. If you have arrived back to the UK from any of the countries below, follow the specific advice for returning travellers. Detailed advice for returning travellers is available on gov.uk.
Call 111 now if you've been:
to Hubei province in China in the last 14 days (even if you do not have symptoms)
to Iran, areas of northern Italy in lockdown or "special care zone" areas in South Korea since 19 February
to other parts of mainland China or South Korea, Thailand, Japan, Hong Kong, Taiwan, Singapore, Malaysia or Macau in the last 14 days and have a cough, high temperature or shortness of breath
to other parts of northern Italy (anywhere north of Pisa, Florence and Rimini), Vietnam, Cambodia, Laos or Myanmar since 19 February and have a cough, high temperature or shortness of breath
in close contact with someone with confirmed coronavirus
Do not go to a GP surgery, pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.
Further details can be found at the following links:
Welcome to our website
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Appointments Update - please see below or click the following link for an explanation of our appointment system Practice Newsletter
Currently “on the day” appointments are available to book on Patient Access from 6am - if all appointments have been booked please then contact reception from 8am.
Pre-bookable appointments are now available by calling reception. Pre-bookable appointments are no longer available for direct booking via Patient Access. This enables the practice to navigate patients to the right member of the multi-disciplinary team and maximises our appointment availability.
Click here to find out more information about our Nurse Practitioners & Paramedic Practitioners. Click here to find out how our Clinical Pharmacist can help.
Video appointments are available via LIVI Mon-Fri, 7am-10pm, Sat-Sun, 8am-4pm. Get the app at https://bit.ly/2m2UUaQ
Updating the appointment availability in this way enables us to navigate patients to the right member of the multi-disciplinary team and reduces the number of patients who do not attend (DNA) for their appointments - in November DNA’s were a total of 131 appointments.
Please see our Practice Newsletter for further information.
Pilot Scheme - Online Contact via Engage Consult
To make it easier to contact and get help from the practice, we are participating in a pilot scheme for a new digital service which allows you to contact us from your PC, tablet or smartphone.
Instead of using the phone to call us, you can get advice from a clinician, send a message about an admin issue or get self-help advice when it suits you via this new digital service.
Engage Consult is available 24 hours a day and we will respond to your request during our Same Day Service Hours.
Click here or the icon below to access the service
Patient Survey 2019
Many thanks to those who took part in the 2019 Patient Survey that ran from 29th April - 17th May. We received over 800 responses, which provides valuable feedback for our Practice Management Team, to help implement changes and guide our processes.
We very much value your feedback and thanks again to all of those who participated.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction. The Patient Participation Group has a dedicated website accessed using the following link: https://www.sunburyhealthcentre-ppg.com/
(Site updated 27/02/2020)